1. Scope
This Privacy Policy explains how Sythe Labs processes personal information when you visit sythelabs.com, contact us, request support, or connect a third-party integration to the Sythe Labs Platform.
2. Information we process
- Website and support information, such as your name, email address, company, phone number, selected support category, topic, and the details you send us.
- Website usage information, including page paths and query information sent to Google Analytics when you use this website.
- Connection information, such as an integration status, connection metadata, timestamps, and audit or error information needed to maintain and troubleshoot the service.
- Vercel integration information described in the next section when you authorize the Vercel integration for your organization.
3. Vercel integration data
When an authorized user connects Vercel, the integration processes the Vercel team ID; project IDs, names, framework labels, regions, and plans or tiers; active Marketplace configuration IDs, names, slugs, statuses, and categories; and domain names.
The integration also receives a Vercel credential used to maintain the connection. We store credential material in encrypted form. Vercel sets the integration permissions in its Integration Console. The connector uses read-only Vercel API requests to maintain an organization-scoped cloud-service inventory and related compliance evidence. It does not deploy or change Vercel resources.
4. How we use information
- Provide, operate, and secure our website, platform, and integrations.
- Maintain an organization-scoped inventory of connected cloud services.
- Respond to support requests, communicate about the service, and troubleshoot issues.
- Protect against misuse, investigate incidents, and meet applicable legal obligations.
5. Retention and disconnecting Vercel
We retain information while it is needed to operate an active connection and support the service. When an organization disconnects Vercel, the system clears stored credential bytes, stops scheduled synchronization, resets Vercel connection metadata, and removes Vercel-discovered services from active inventory views.
Some records may remain for audit, security, legal, or operational reasons. We do not publish a fixed retention period for Vercel inventory and audit records at this time.
6. Sharing and security
We use Resend to deliver website contact and support messages and Google Analytics to measure website usage. We may use other service providers where necessary to host, operate, secure, and support the service. We may also disclose information when required by law or to protect people, systems, and rights. We do not use Vercel integration data to deploy, change, or manage Vercel resources.
Our integration controls include encrypted credential storage, organization-scoped access controls, and protected OAuth connection steps. No security measure can guarantee absolute security.
7. Your choices and requests
An authorized organization user can disconnect Vercel in the platform. For access, correction, deletion, or privacy questions, submit a request through our support page and select Other, or describe the privacy request in your message.
8. Changes to this policy
We may update this policy when our services or processing practices change. The current version will always be available at this URL with its revision date.